Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been received. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Shipping Times
Estimated delivery times are as follows:
- United Kingdom: 2–7 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, customs processing, weather conditions, or peak seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery location, package size, and selected shipping method.
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
Order Tracking
Where tracking is available, customers will receive tracking details via email once the order has been shipped. Please allow up to 48 hours for tracking information to update.
Delayed Deliveries
While we strive to meet all estimated delivery times, delays may occasionally occur. If your order has not arrived within the expected timeframe, please contact our customer support team and we will assist you in locating your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or additional costs resulting from incorrect or incomplete address details.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and help resolve the issue.
Contact Us
For any shipping-related questions, please contact our customer support team through the contact information provided on our website.